For general support questions, we can be reached via telephone from 9:00AM
- 5:00PM Mountain Standard time, Monday-Friday at 1-866-551-9938. We will
respond to all messages within 24 hours. We can also be reached via email
Below are common questions and answers that will address most of the questions
you may have regarding your Pointwide Solutions website.
It is sometimes necessary to force a page to refresh to see your latest
changes. If you are using Windows, press CTRL-F5 on your keyboard. If you
are using a Mac, hold the shift key down and click your browser's refresh
icon. If refreshing the page doesn't work, you may need to restart your
browser and your computer. Please also note that your Internet Service Provider may cache your site for a couple days. You may also try a different browser, such as Firefox or Chrome to view your changes.
With Windows 10, some versions or browsers may not work correctly by default. In this case, please follow these steps:
1. Download and install the Chrome browser (in Google, search "download Chrome")
2. On your computer, open Chrome.
3. At the top right, click More (3 vertical dots) > Settings
4. At the bottom, click Advanced
5. Under 'Privacy and security', click Content settings
6. Click Flash
7. At the top, turn the setting to Ask first
8. Click Allow and enter your domain name (yoursiteaddress.com)
The Android phone supports both POP and IMAP. IMAP will allow you to retrieve emails and folders from SmarterMail and leave the emails on the server.
Follow these steps to create a SmarterMail POP or IMAP Account on your Android Phone
1. On your Android device, navigate to the settings menu
2. Click Accounts & Sync
3. Click Add Account
4. Select Email as the account type
5. Select the Protocol you want to use. Generally most people use POP.
6. Complete the Email Address, Username (also email address) and Password fields.
7. In the POP Server field type in mail.yourcompanydomain.com.
8. Ensure Security type is None.
9. Ensure Server port is 110.
10. Click Next.
11. Enter your Outgoing Server Settings:
12. For the Username field type in your full email address.
13. Type in your password
14. In the SMTP Server field type in mail.yourcompanydomain.com.
15. Leave Security as None
16. Change the Server port to 25000
17. Click next and then save your details.
18. Your mail account is now ready for use.
When we initially created your account, it was assigned a temporary URL
address. To use your permanent address (www.YourDomain.com), set your Nameservers
(DNS) in your domain registrar control panel. Please refer to the setup
email we sent for the nameserver values and instructions. Once you have
set your nameservers, your site will be live within an hour or two.
If you are using GoDaddy as your domain registrar, instructions can be
AOL, Comcast and other email providers have recently made changes to the
way they handle email traffic which may affect your company's ability to
receive mail from customer-submitted forms on your website.
The solution to this issue is to set the
Primary Recipient: Email address:value to a domain-specific email
address, for example,
email@example.com, rather than an AOL/Comcast/etc
email address, such as firstname.lastname@example.org.
This is accessed in your Content Manager using the function:
Edit form submission email addresses
Make sure you set the new email address for each of your 9 forms.
Recently, Craigslist has suddenly changed its policy and is not allowing
pre-formatted HTML templates offering custom layouts and embedded photos,
maps, etc. At Pointwide, we are aware of the situation and we are investigating
into possible alternative strategies. In the meantime, however, you will
need to upload your property photos using the Craigslist upload tool. We
will keep you updated on any solution we may find.
We offer low-cost customization services to many of our customers. We
understand that each business is unique and may require features not built
into our standard websites. We are happy to discuss your special requirements.
To make our websites as secure as possible, we have implemented a stringent
set of code designed to detect and combat hacker intrusions. One of the
conditions our code looks for is a set of words common to hacker tactics.
This list of words appears below. Please avoid the use of these words when
creating new content, or editing existing content:
"char", "nchar", "varchar", "nvarchar", "alter", "begin", "cast", "create",
"cursor", "declare", "delete", "drop", "exec", "execute", "fetch", "insert",
"kill", "select", "sys", "sysobjects", "syscolumns", "table", "update"
We provide an excellent web-based email tool called SmarterMail. It allows
you to view and administer your email wherever you have an Internet connection.
You may view, send, save, delete, etc. your email using SmarterMail. You
may also create new email addresses (up to 1000) and specify passwords,
forwarding, aliases, etc.
For additional information, please refer to the setup email you received
from Pointwide and visit:
Creating your email accounts in SmarterMail
Yes. Just forward us your email provider's MX record settings. We'll make
the necessary updates on our server.
Yes, use the built in editor to format your text and paragraphs. You may
also embed links to outside pages, upload a photo or graphic onto your
page & much more using the editor.
Yes, use the powerful editor to upload photos, graphics & logos into your
text. You will see features which allow you to align the photo, add a border
Yes, use the editor's link feature to add a link to another site, your
sales site, your IDX listings & more.
Many digital cameras include a program which allows you to edit your photos,
including resizing them to specific sizes. Also, there are several excellent,
free programs available for image editing and resizing. Two are listed
Your new site will be "found" by the search engines within a
week or two of going live. The search engines will look at 3 primary areas
to determine where to put you in the search results for your keywords:
1. Content on your main page. Be sure to include keywords in your Mission
Statement and Introductory text to include your services, "Residential
Property Management", and the areas or communities that you serve,
for example, "Dallas, Fort Worth, Texas".
2. The age of your site. The longer your site is in operation, the better
your rankings will be.
3. Links to your site from other sites. The search engines will award
you with "credibility points" if other sites link to you. Be
sure to have your site listed on related Real Estate directory or professional
You may also submit your site manaully to Google using this link:
Google site submit
Here is a simple explanation of Google's methodology: About.com:
How to Improve Your Site's Google Ranking
Use the "Edit Form Submission Email Addresses" function in your Content
Manager to determine where each form is sent. You may also CC to additional