| Support
For
general support questions, we can be reached via telephone from
9:00AM - 5:00PM Mountain Standard time, Monday-Friday at 1-866-551-9938.
We will respond to all messages within 24 hours. We can also be
reached via email at info@pointwide.com
If
you have problems or questions regarding hosting or email, you
may contact HostMySite 24 hours a day at 1-877-215-4678.
Below
are common questions and answers that will address most of the
questions you may have regarding your Pointwide Solutions website.
How
do I edit or add email addresses?
Can
I add HTML formatting to my pages? (editing
your text appearance)
Can
I add photos to my pages?
Can
I add links to other pages or sites?
How
can I resize my photos?
How
can I improve my search engine results on Google, Yahoo,
etc.?
How
do I determine where the forms on my site will be sent?
How
do I configure my Blackberry to be compatible with SmarterMail?
How
do I edit or add email addresses?
Our host provider, HostMySite.com, provides an excellent
web-based email tool called SmarterMail. It allows you to view
and administer your email wherever you have an Internet connection.
You may view, send, save, delete, etc. your email using SmarterMail.
You may also create new email addresses (up to 1000) and specify
passwords, forwarding, aliases, etc.
For
additional information, please visit: Hostmysite Email FAQ
Can
I add HTML formatting to my pages?
Yes, most of your pages can accept HTML tags. As you
enter text in the Content Manager, insert the HTML tags into your
text to control how the text will look when it appears on your
site. A few common tags are shown below. There are many HTML tag
reference sites on the Internet that can provide more information
and examples. Here is an excellent resource for most HTML tags:
http://webdesign.about.com/od/htmltags/l/blhtmlreference.htm
New
paragraph: <BR><BR>
Bold
text: <b>This text is bold</b>
Italic
text: <i>This text is italicized</i>
Larger
text: <font size="+1">This text
is larger</font>
Here
is an example of text formatting using color, font and font
size:
<font color="#006600" size="+1" face="Times
New Roman, Times, serif">This
is large green text in Times New Roman font.</font>
Can
I add photos to my pages?
Yes, you may add photos using the image source HTML
tag. For example, to display a photo of your staff on your About
Us page, you would add the following code to your About Us text
using the Content Manager:
<img
src="staff.jpg" align="bottom">
You
will need to host the image on a server. You may use your FTP
login to host them on your own server, or host them with a
free host, such as PhotoBucket.com.
Can
I add links to other pages or sites?
Yes, you may add links to other URLs in your text wherever
you would like. For example, you may wish to link to an online
rent payment site. Simply format the link as shown below when
you are editing text using the Content Manager.
You
may pay rent online by visiting
<a href="http://www.payclix.com/">PayClix.com</a>
How
can I resize my photos?
Many digital cameras include a program which allows
you to edit your photos, including resizing them to specific
sizes. Also, there are several excellent, free programs available
for image editing and resizing. Two are listed below:
FastStone
Photo Resizer
Picasa
How
can I improve my search engine results on Google, Yahoo,
etc.?
Your new site will be "found" by the search engines
within a week or two of going live. The search engines will look
at 3 primary areas to determine where to put you in the search
results for your keywords:
1.
Content on your main page. Be sure to include keywords in your
Mission Statement and Introductory text to include your services,
"Residential Property Management", and the areas or communities
that you serve, "Dallas, Fort Worth".
2.
The age of your site. The longer your site is in operation,
the better your rankings will be.
3.
Links to your site from other sites. The search engines will
award you with "credibility points" if other sites link to
you. Be sure to have your site listed on related Real Estate
directory or professional affiliation sites.
How
do I determine where the forms on my site will be sent?
Initially, we will setup your site so that each of the
forms is sent to the email you used when you enrolled with our
service. If you would like to change this, please telephone or
email us and we will be happy to adjust for you.
How
do I configure my Blackberry to be compatible with SmarterMail?
Please visit: Blackberry
FAQ
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