| Support
For
general support questions, we can be reached via telephone from
9:00AM - 5:00PM Mountain Standard time, Monday-Friday at 1-866-551-9938.
We will respond to all messages within 24 hours. We can also be
reached via email at info@pointwide.com
If
you have problems or questions regarding hosting or email, you
may contact HostMySite 24 hours a day at 1-877-215-4678.
Below
are common questions and answers that will address most of the
questions you may have regarding your Pointwide Solutions website.
How
do I edit or add email addresses?
Can
I edit my text appearance?
Can
I add photos to my pages?
Can
I add links to other pages or sites?
How
can I resize my photos?
How
can I improve my search engine results on Google, Yahoo,
etc.?
How
do I determine where the forms on my site will be sent?
How
do I configure my Blackberry to be compatible with SmarterMail?
How
do I edit or add email addresses?
Our host provider, HostMySite.com, provides an excellent
web-based email tool called SmarterMail. It allows you to view
and administer your email wherever you have an Internet connection.
You may view, send, save, delete, etc. your email using SmarterMail.
You may also create new email addresses (up to 1000) and specify
passwords, forwarding, aliases, etc.
For
additional information, please visit: Hostmysite Email FAQ
Can
I edit my text appearance?
Yes, use the built in editor to format your text and paragraphs. You may also embed links to outside pages, upload a photo or graphic onto your page & much more using the editor.
Can
I add photos to my pages?
Yes, use the powerful editor to upload photos, graphics & logos into your text. You will see features which allow you to align the photo, add a border & more.
Can
I add links to other pages or sites?
Yes, use the editor's link feature to add a link to another site, your sales site, your IDX listings & more.
How
can I resize my photos?
Many digital cameras include a program which allows
you to edit your photos, including resizing them to specific
sizes. Also, there are several excellent, free programs available
for image editing and resizing. Two are listed below:
FastStone
Photo Resizer
Picasa
How
can I improve my search engine results on Google, Yahoo,
etc.?
Your new site will be "found" by the search engines
within a week or two of going live. The search engines will look
at 3 primary areas to determine where to put you in the search
results for your keywords:
1.
Content on your main page. Be sure to include keywords in your
Mission Statement and Introductory text to include your services,
"Residential Property Management", and the areas or communities
that you serve, "Dallas, Fort Worth".
2.
The age of your site. The longer your site is in operation,
the better your rankings will be.
3.
Links to your site from other sites. The search engines will
award you with "credibility points" if other sites link to
you. Be sure to have your site listed on related Real Estate
directory or professional affiliation sites.
How
do I determine where the forms on my site will be sent?
Version 1 users: Please send your request to info@pointwide.com. This is a function that must be edited by our programmers.
Version 2 Users: Use the "Edit Form Submission Email Addresses" function in your Content Manager to determine where each form is sent. You may also CC to additional email addresses.
How
do I configure my Blackberry to be compatible with SmarterMail?
Please visit: Blackberry
FAQ
|
